Our larger signs are generally stained or raw wood on back. Our ornaments are generally unpainted on the back and may show some “smoke” from our cutting process. If you require a painted back, please message us and we’d be happy to send you an upgrade listing.

Many listings have options for color, font, ribbon, and other specifications of your choice. If you’re interested in modifications not identified in customizable options for your specific selection, please message us in advance of purchasing. We would be happy to let you know feasibility, time frame, and if there are any additional charges involved.

**Please note, we craft our hand personalized ornaments in advance batches to prepare for the busy holiday season and may not be able to accommodate certain requests. If the request is pivotal to your selection, please message us before purchasing. If a request is simply noted on an order and we are unable to accommodate (particularly during the busy season), we will fill with the item ordered

Our goal is always to ship as soon as your item is completed and within the time frame outlined for your item. Our listings will indicate our production times necessary to complete your order, which is the time frame expected BEFORE the item is shipped. We will then ship based on your shipping selection at checkout – you can choose standard shipping (USPS First Class) or Priority Shipping. We have had the best experience with UPS and prefer to ship with them whenever the shipping amount paid allows. Unfortunately, we have no control over actual shipping times once packages leave our workshop and cannot make any “guarantees” in that regard.

**During our busy holiday season (Nov.15-Dec.31) we may have changes to production times or shipping

Very often in this situation the package will end up showing up within a few days. It may have been delivered to a neighbor or still be with your mail carrier, so please be patient for a few days.

Calling your local post office (not the 800 number, but your town’s post office) seems to help in these situations (we have no additional information on your package beyond the same tracking number you receive).

Unfortunately, we cannot refund or replace any orders that have been marked as ‘delivered.’

As all our items are custom made and personalized just for you, all sales are final. That said, if there are any issues with your purchase please contact us and we’ll work with you to find a happy resolution.

We have several personalizers working in the shop whose personalization may not look identical to the one in the example. To see all of our ‘Boo Girls’ handwriting, view the slideshow in our ‘About’ section here: www.etsy.com/shop/saraboocreekltd/about

Your personalization request may also impact the appearance – for example, longer names/phrases will be written smaller to fit in the space allowed.

If ribbon is shown it is generally included (unless there is a ribbon “add-on” option in the listing or it is indicated otherwise). Occasionally ribbon supply issues occur outside our control; if we have to make any substitutions, we will choose an alternative as close as possible to the ribbon shown.